Training Opportunity for ElectriCities Members

Photo of Fayetteville Public Works employee at substation working

The 2020 ElectriCities Connections Summit will be held February 18-20 at the Cary Embassy Suites. This is a unique opportunity to gather with colleagues from across the area.

Five tracks are available - Finance & Customer Service, IT, Operations, Management & Workforce - plus some excellent general sessions. The full agenda is available online HERE

The finance & customer service track features the following sessions:

  • Financial Assessment for Sustainability A utility’s overall financial health can help ensure its current and future ability to provide reliable service to customers.
  • The Newest Strategies for Optimizing Collections Customer engagement plays a significant role in collections.
  • What’s in Your Piggy Bank? This session discusses the importance of a formal cash reserve policy and how it can relate to the overall health of the electric fund.
  • Key Lessons for Key Accounts In this session, attendees will hear more about this critical customer segment, including important components of a key accounts program and tried and true methods for effectively managing these most valuable accounts.
  • Leveraging Technology to Improve Customer Service and Efficiency More and more organizations are using technology to improve customer service and efficiency. In this session, attendees will learn how municipalities large and small are doing just that.

The full conference details and registration information can be accessed HERE.