Retirement Systems Division 2025 Accountability Metrics

Maintain and continue to improve efficiencies in North Carolina Retirement Systems' processing times:

Goal: Retirement processing - 30 days
Chart: Retirement Processing - Retirements Requested, TAT
Goal: Death benefits processing - 35 days
Benefit Processing - Death Notifications
Goal: Disability benefits processing - 60 days
Benefit Processing - Disability Applications
Goal: Member correspondence turnaround - 5-7 business days
Educational Retirement Group - Correspondence
Goal: Email correspondence turnaround - 3-5 business days
Member Services - Emails
Goal: Call Center speed of answer - 5 minutes
Call Center - Average Speed of Answer

 

The North Carolina Retirement Systems (NCRS) reports metrics to the Boards of Trustees at regularly scheduled board meetings. NCRS is widely recognized for providing the best customer service at the lowest cost among peers according to CEM Benchmarking.

Click here for more information.

For more detailed accountability and other information, visit the Retirement Systems Division (RSD) website.