Welcome to My NC Retirement for government employees, employers, and retirees! Here you'll find resources and tools to help you determine what actions to take to address your short-term and long-term financial and retirement planning needs.
Attention State Health Plan Members: Dependent Eligibility Verification Audit
The State Health Plan recently announced strategic priorities and benefit changes designed to provide Plan members with stability and predictability in their health plan benefits. These changes also begin the task of lowering the state’s $43 billion in unfunded liabilities for retiree health benefits. Allowing ineligible dependents to participate in the Plan increases the overall cost of our Plan to members and taxpayers. Every dollar going to those who are ineligible is a dollar out of members’ pockets. As an important step towards reducing costs and eliminating waste, the Plan is conducting an audit to verify eligibility of dependents covered by the Plan.
This audit will focus on all subscribers with dependents under the age of 75 as of April 19, 2017. Members will receive a letter by the end of May, with a request to provide documentation of their dependents which will need to be provided by July 31, 2017. Failure to respond and produce the required documentation will result in termination of dependents’ coverage under the Plan effective August 1, 2017. Visit the State Health Plan website for more information.
Redesigned ORBIT Issues
Since the redesign of ORBIT, some members have had trouble logging in, whether they are users who already have accounts, or they are logging into ORBIT for the first time. Once in ORBIT, users are also having trouble with security emails, device registration and forgetting their username or password.
The Retirement Systems has created How To videos
, along with Frequently Asked Questions
, to help our members log into and navigate ORBIT. These videos and FAQs should help answer some of the most common questions and issues our members are encountering in the redesigned environment.
Former Retirement Systems Division Phone Number Possibly Being Used By Scammers
The Retirement Systems Division has been informed that a previous phone number associated with the Division is being used by a company that provides possible misleading information about the opportunity to qualify for a gift card or rebate voucher. Upon dialing the old number, callers are prompted to provide personal information, including credit card information and date of birth, in exchange for the opportunity to qualify for the offer.
This issue has been reported to the N.C. Department of Justice’s Consumer Protection Division which is investigating the matter.
The Retirement Systems Division encourages you to be mindful of potential scams and refrain from providing personal information over the phone requested by unauthorized personnel. The updated number for the Retirement Systems Division is 877-NC-SECURE (877-627-3287).
Internal Revenue Code Section 415(b)
Internal Revenue Code section 415(b) is a federal provision that limits the amount of annual retirement benefits that an individual can receive from a pension plan. Beginning in August 2016, retiring TSERS and LGERS members may be affected by these limits. The NC Retirement Systems has created a fact sheet
to help members understand IRC section 415(b) and make informed decisions about their retirement.
Requesting Appointments with the Retirement Systems
- One-on-one appointments are generally reserved for members who are within one year of their retirement date. You will need to bring with you a Custom Benefit Estimate. This estimate can be generated by signing into ORBIT and clicking on "Create Custom Benefit Estimate." If you need an appointment, one-on-one appointments with a retirement counselor are currently booking 3-4 months out. Please plan accordingly.
- If you are applying for Retirement Benefits, please contact your employer to begin this process.
- Review the Retirement Readiness Checklist to prepare for your appointment