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Please Note:

The Retirement Systems Division will be closed for the Thanksgiving holiday on Thursday, November 23, and Friday November 24.

 

Department of State Treasurer
NC Retirement Systems
3200 Atlantic Avenue
Raleigh, NC 27604

 
Telephone

Active Employees
1-877-NCSECURE (1-877-627-3287)
Fax: 919-855-5800
 
Benefit Recipients (including retirees, 
beneficiaries and disability recipients)
1-877-NCSECURE (1-877-627-3287)
Fax: 919-855-5800
 
Employers
1-877-NCSECURE (1-877-627-3287)
Fax: 919-855-5801
 
Firefighters' and Rescue Squad Workers’ Pension Fund
1-877-NCSECURE (1-877-627-3287)
Fax: 919-855-5800
 
North Carolina Total Retirement Plans
401(K) Plan and Deferred Compensation (457) Plan
1-866-NCPlans (1-866-627-5267)
 
Email
 
Appointment-only Policy and Visitor Directions

If you have questions about your retirement benefits, make an appointment with one of our benefits counselors. It is helpful if you are within a year of your retirement, as that will allow us to give you the most accurate assessment of your retirement benefits. We also ask that you have generate a Custom Benefit Estimate in ORBIT​ to bring with you.
 
To make an appointment, please email NCRetirement@nctreasurer.com. Our office is located at 3200 Atlantic Avenue, Raleigh, NC, 27604. If you are coming from outside the Raleigh area, here is a map to our office
 
If you are unable to travel to Raleigh for an appointment, but would like more information about the retirement benefits provided to you, we also offer Retirement Planning Conferences in various locations across the state throughout the year. Check the current schedule to find a conference near you.

 

 
Fraud, Waste & Abuse

 

The North Carolina Retirement Systems has created a Fraud and Abuse Hotline that allows citizens to report potentially fraudulent behavior by members, benefit recipients and employers in the Retirement Systems. 

You may contact the Retirement Systems’ Fraud and Abuse Office anonymously by phone or email, or you can leave a contact name and phone number in case we need to gather more data.

While the report of fraud and abuse is anonymous, Retirement Systems staff needs as much information as possible to begin an investigation, such as:

  • Name, address and any phone number(s) of the alleged violater
  • Name of agency or entity for which the violator works (if applicable)
  • Detailed explanation of the alleged violation and relevant dates of observation

Report Retirement Systems fraud now to one of the following:

Call:
1-855-90FRAUD 
(1-855-903-7283)

Email:

retfraud@nctreasurer.com to email a fraud report

Write:
N.C. Retirement Systems Division 
Fraud and Abuse Office
3200 Atlantic Avenue
Raleigh, NC 27604

North Carolina law grants employee protection and remedies for state and local governmental employees against unlawful retaliation for furnishing information about possible violations of retirement law to the Retirement Systems Division.​

 Don't Want to Wait on Hold?

Don’t want to wait on hold for to get a form mailed to you, or hear your account balance? Did you know the Retirement System’s automated phone system gives members the opportunity to access ORBIT information 7 days a week, 24 hours a day? After verifying some personal information, members can:​

  • Hear account balance and years of accrued service
  • Confirm receipt of documentation sent to the Retirement System
  • Hear monthly benefit amount
  • Find out monthly pay/mail date
  • Request one of the following forms be mailed to you:
    • Form 5, Withdrawing Your Retirement Service Credit and Contributions
    • Form 6, Claiming Your Retirement Benefit
    • Form 2DB, Designating Beneficiary(ies) for the Death Benefit
    • Form 2RC, Designating Beneficiary(ies) for Retirement System Return of Contributions
    • Form 170, Authorizing Direct Deposit
    • Form 290, Choosing Income Tax Withholding Preferences
    • Form 333BEN, Designating Beneficiary(ies) for the Contributory Death Benefit for Retired Members
  • Request duplicate 1099R forms
And in ORBIT​, you can do all this, and more! 

 
In ORBIT, Active Employees can:
  • View creditable service history and contributions
  • Download personalized forms
  • View Annual Benefits Statements
  • View beneficiary designations
  • Add or update phone numbers and email address
  • Access estimate calculators for personalized estimates for service purchase, retirement benefit, or the NC 401(k)/NC 457 Plan Transfer Benefit
In ORBIT, Retires can:
  • Review benefit payment history
  • Download personalized forms
  • Update tax deductions
  • Add or update contact information, including your mailing address, phone numbers, and email address
  • Create a Transfer Benefit estimate​
​We recently redesigned our ORBIT site. We have developed How To videos​ and Frequently Asked Questions​ to help members navigate the new ORBIT environment.​ We also developed How To videos for our Spanish-speaking members which can be accessed here: Guía Práctica en Español.