Welcome to My NC Retirement for government employees, employers, and retirees! Here you'll find resources and tools to help you determine what actions to take to address your short-term and long-term financial and retirement planning needs.
Redesigned ORBIT Issues
Since the redesign of ORBIT, some members have had trouble logging in, whether they are users who already have accounts, or they are logging into ORBIT for the first time. Once in ORBIT, users are also having trouble with security emails, device registration and forgetting their username or password.
The Retirement Systems has created
How To videos
, along with
Frequently Asked Questions
, to help our members log into and navigate ORBIT. These videos and FAQs should help answer some of the most common questions and issues our members are encountering in the redesigned environment.
Former Retirement Systems Division Phone Number Possibly Being Used By Scammers
The Retirement Systems Division has been informed that a previous phone number associated with the Division is being used by a company that provides possible misleading information about the opportunity to qualify for a gift card or rebate voucher. Upon dialing the old number, callers are prompted to provide personal information, including credit card information and date of birth, in exchange for the opportunity to qualify for the offer.
This issue has been reported to the N.C. Department of Justice’s Consumer Protection Division which is investigating the matter.
The Retirement Systems Division encourages you to be mindful of potential scams and refrain from providing personal information over the phone requested by unauthorized personnel. The updated number for the Retirement Systems Division is
Internal Revenue Code Section 415(b)
Internal Revenue Code section 415(b) is a federal provision that limits the amount of annual retirement benefits that an individual can receive from a pension plan. Beginning in August 2016, retiring TSERS and LGERS members may be affected by these limits. The NC Retirement Systems has created a
to help members understand IRC section 415(b) and make informed decisions about their retirement.
Requesting Appointments with the Retirement Systems
- One-on-one appointments are generally reserved for members who are within one year of their retirement date. You will need to bring with you a Custom Benefit Estimate. This estimate can be generated by signing into ORBIT and clicking on "Create Custom Benefit Estimate." If you need an appointment, one-on-one appointments with a retirement counselor are currently booking 3-4 months out. Please plan accordingly.
- If you are applying for Retirement Benefits, please contact your employer to begin this process.
Retirement Readiness Checklist to prepare for your appointment