| THIS POSITION IS OPEN TO CURRENT DEPARTMENT OF STATE TREASURER EMPLOYEES ONLY. |
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| Vacancy Number: | 60009201 |
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| Posting Date: | 11/6/2009 |
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| Closing Date: | Closes on 11/17/2009 (in -4 days) |
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| Job Title: | Administrative Support Specialist |
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| Working Title: | Disability Benefits Specialist |
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| Salary Grade: | NG |
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| Salary Grade Equivalency: | 63 |
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| Hours of Work (shift,days): | 8:00 a.m - 5:00 p.m. or 8:30 a.m. - 5:30 p.m. |
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| Classification Salary Range: | $24,092 - $46,883 |
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| Position Recruitment Range: | $24,092 - $40,213 |
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| Competency Level: | Advanced |
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| Agency: | N.C. Department of State Treasurer |
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| Division: | Retirement Systems Division |
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| Type Of Appointment: | Permanent full-time |
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| No. Of Openings: | 1 |
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| Description of Work: | THIS IS AN ADMINISTRATIVE SUPPORT SPECIALIST POSITION AND IS POSTED AT THE ADVANCED LEVEL…
The incumbent in this position will work under the general supervision of a manager in the Benefits Processing Section of the Retirement Systems Division.
This position is directly responsible for ensuring that Retirement System members meet appropriate North Carolina law-based eligibility requirements for short-term disability benefits, extended short-term disability benefits, long-term disability benefits and disability retirement benefits. Incumbent will verify eligibility, perform service credit checks, and calculate complex benefit awards dependent upon individual salary, personal data, and specific factors as provided by NC Retirement Laws on disability particular to seven different retirement systems.
This position will be responsible for correspondence generated to applicants, various employer requests, internal and external requests for information, and other correspondence related to the position’s duties. The occupant of this position may also be responsible for advising, mentoring and reviewing the work of other employees with responsibilities within the process.
This is a high volume work environment, and other related duties may be assigned. Occasionally, the incumbent will be expected to participate in team-based organizational improvement efforts in support of the Division's Mission and strategic goals.
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| Competencies/Knowledges, Skills & Abilities: | Knowledge-Program: Program knowledge includes acceptable interpretations, applications, and allowable exceptions of written policies and procedures Requires knowledge of organizational structure, functions, and services, programs, office procedures and practices. (A)
Information/Records Administration: Performs research, data collection and analysis of information, and report writing. Utilizes, reconciles, and manipulates data from different internal and external software systems. Applies an in-depth knowledge of a variety of complex processes and procedures. (A)
Office Technology: Selects, understands and fully applies a variety of features in software programs, databases, information systems, and specialized equipment. (J)
Problem Solving: Independently resolves and/or develops recommendations for unprecedented issues and problems. Problem resolution requires some interpretation of policy and procedures. Serves as a resource for others in resolving unprecedented, non-standard issues and problems. Assumes responsibilities for and manages the results of decisions. Coordinates and facilitates solutions with other work units. (A)
Communication-Verbal: Presents ideas in a clear, concise, organized manner. Explains and interprets programs, policies and procedures to meet the specific needs of staff and clients. Advises program staff/clients in all matters related to program operations. (J)
Communication-Written: Independently compiles, analyzes, assimilates, and composes information into varied or non-standard formats with responsibility for content review, accuracy, quality, and timelines, requiring in-depth program knowledge and interpretation. (A)
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| Minimum Training and Experience Requirements: | Graduation from high school and one year of related office experience; or an equivalent combination of education and experience. |
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| Management Preferences: | Experience with Disability Income Plan of NC or Disability Retirement process in NC. |
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