| THIS IS AN ADMINISTRATIVE SUPPORT ASSOCIATE POSITION AND IS POSTED AT THE JOURNEY LEVEL. |
| |
| Vacancy Number: | 60009181 |
| |
| Posting Date: | 10/29/2009 |
| |
| Closing Date: | Closes on 11/6/2009 (in -300 days) |
| |
| Job Title: | Administrative Support Associate |
| |
| Working Title: | Accounting Associate |
| |
| Salary Grade: | NG |
| |
| Salary Grade Equivalency: | 59 |
| |
| Hours of Work (shift,days): | 8:00 a.m - 5:00 p.m. or 8:30 a.m. - 5:30 p.m. |
| |
| Classification Salary Range: | $22,067 - $44,650 |
| |
| Position Recruitment Range: | $22,067 - $31,327 |
| |
| Competency Level: | Journey |
| |
| Agency: | N.C. Department of State Treasurer |
| |
| Division: | Retirement Systems Division |
| |
| Type Of Appointment: | Permanent full-time |
| |
| No. Of Openings: | 1 |
| |
| Description of Work: | The occupant of this position will work under limited supervision of a supervisor or team leader in the Accounting Section of the Retirement Systems Division of the Department of State Treasurer.
This person will primarily perform duties associated with the enrollment of new retirees in the State Health Plan (SHP). This person will also process changes to benefit plans during open enrollment periods. Responsibilities will include determining eligibility for health coverage, determining type of coverage, recording of proper effective dates for health coverage, and acting in the capacity of liaison between the retirement system (RSD) and the State Health Plan (BC/BS). In this role the occupant of this position will assist retirees who have health insurance issues related to insurance enrollment, answer health insurance questions from RSD staff members, process large numbers of enrollment applications during open enrollment periods, and forward completed enrollment forms to SHP in a timely manner.
This person must be a team player, courteous and patient while understanding how health insurance affects retirees, and be eager to assist retirees and RSD staff as necessary. The occupant of this position must be conscientious, highly detail oriented, and able to multi-task. Occasionally, the occupant of this position may be asked to participate in performing other duties or in team-based operational improvement efforts in support of the mission and strategic goals of the Retirement Systems Division.
|
| |
| Competencies/Knowledges, Skills & Abilities: | Communication-Verbal: Responds to questions/issues that deviate from standard operating procedures by determining and consulting appropriate resources such as policies, manuals or other staff. Responds to requests for program and procedural information. Contacts service recipients, vendors, or clients to provide or obtain information. Schedules and coordinates appointments, meetings and events. (Journey)
Communication-Written: Composes written communication with guidance using standard formats. Composes correspondence involving program or operational procedures independently from general instructions or brief summaries. (Journey)
Office Technology: Selects, understands and fully applies features of a variety of software programs, machines or office equipment that will produce the desired results. (Journey)
Work Coordination: Plans and facilitates the support activities of an office or work unit; coordinates with others to complete tasks. May serve as an office coordinator for a work unit. (Journey)
Problem Solving: Assesses and may resolve unprecedented problems that require research and review of policy and procedures. Applies judgment for problem resolutions based on delegated authority from supervisor. (Journey)
Knowledge-Program: Understands programs and services to apply this knowledge in problem-solving and responding to most questions and inquiries. Uses program knowledge to interface with other offices and organizations. (Journey)
Information/Records Administration: Records, compiles and summarizes data using established format. Compiles and organizes information from different sources to develop reports and data. (Journey)
|
| |
| Minimum Training and Experience Requirements: | Graduation from high school; or an equivalent combination of education and experience. |
| |
| |
| Management Preferences: | |
| |
