Frequently Asked Questions

Can I get a loan?

We are a 401(a) Defined Benefit Plan and we do not have a provision that allows for loans from your retirement account. Unfortunately, you cannot borrow from your retirement account nor receive a partial refund.

I can’t open the attachments or the attachments are in gibberish.

We apologize for the inconvenience. If you save the documents to your desktop, you should be able to open them. If you would like for us to resend the information by US Mail, we will need your complete name, date of birth, and your Member ID number to locate your account, along with the information you requested. You can also request a copy of the document at ncretirement@nctreasurer.com.

What would my monthly benefit be if I retire on [insert date]?

We will be glad to run an estimate for you. To request an estimate, you will need to complete and submit to our office retirement Form 309, Estimating Your Service Retirement Benefits.

What is the procedure for a refund?

Once 60 days have passed since the termination of your employment, a properly completed Form 5, Application for Retirement Contributions Refund, is required. (If you have difficulty downloading the application, please contact our office directly at 919-807-3050 or toll-free at 877-627-3287 to request an application be mailed to you.) As instructed on Form 5, a Letter of Acceptance must be submitted with the application for the refund to be paid as a rollover.

I’m trying to register in ORBIT but the system is telling me my information doesn’t match.

We apologize for the inconvenience. If you have not logged into ORBIT since mid-March, 2008, then you will need to re-register as a new user. If you continue to have problems, please contact our office at 919-733-4191 (within local calling distance) or 1-877-733-4191 (toll-free.)