Frequently Asked Questions
How to Contact Us
Click here to make the text larger
How do I contact the Retirement Systems Division?
Internet: www.myncretirement.com
Through our Retirement Systems Division website you have access to information and resources that will help you learn more about the benefits available to you:
Download and complete applications and forms used by the Retirement Systems
Download and view the Retirement Benefits handbooks
Manage your retirement account online using our ORBIT (Online Retirement Benefits through Integrated Technology) System. You can view your account information, request customized benefit estimates, make edits to your personal information, and much more.
E-mail: nc.retirement@nctreasurer.com
Hours: Mon-Fri 8:00 a.m.–5:30 p.m
Telephone: 1-877-627-3287 (toll-free outside of Raleigh area) or 919-807-3050 (within local calling distance of Raleigh.)
Due to the large volume of calls received by the Call Center, we recommend that you do not call during the following days and times:
- Mondays
- Other days between the hours of noon and 2:00 p.m.
The day following the mailing of monthly retirement checks
If you believe that the nature of your inquiry will result in a lengthy conversation or will require research by our staff, we recommend that you submit your questions in writing and we will respond accordingly.
Address:
Department of State Treasurer
Albemarle Building
325 North Salisbury Street
Raleigh, North Carolina 27603-1385
NOTE: Appointment-Only Policy – The Retirement System provides members who wish to visit our office with one-on-one and group consultations by appointment only. Please call 919-733-4191 or toll-free at 877-733-4191 to schedule an appointment.
DISCLAIMER: The availability and amount of all benefits you might be eligible to receive is governed by Retirement Systems law. The information provided in these “Frequently Asked Questions” cannot alter, modify or otherwise change the controlling Retirement System law or other governing legal documents in any way, nor can any right accrue to you by reason of any information provided or omission of information provided herein. In the event of a conflict between this information and Retirement Systems law, Retirement Systems law governs.
(Rev. 9/7/11)