Frequently Asked Questions
Direct Deposit
When will my monthly retirement payment be deposited in my account?
Benefits are deposited on the 25th of each month unless the 25th is on the weekend or a holiday. In that case, your benefit will be deposited on the last business day before the weekend or holiday. In December, however, your benefit will be deposited on the 20th or before if the 20th is on a weekend.
Do I receive a “Notification of Direct Deposit” of my retirement benefit payment every month?
No. Effective April 2009, “deposit notification” statements for benefit recipients – retirees, beneficiaries and disability recipients – are only available through the ORBIT system. Statements are no longer be mailed. Prior to April 2009, direct deposit statements were mailed just a few times a year when there was a change in members’ deductions, or gross or net benefit amounts.
Accessing statements through ORBIT is a cost-saving measure that reduces paper, and also enhances members’ personal security by eliminating mailings with social security or member identification numbers. ORBIT is a secure Web site that provides you with access to your personal retirement account 24 hours a day.
Should this change in process present a hardship for benefit recipients because they do not have access to a computer or the Internet, members should contact Member Services at 1-877-733-4191 (toll-free) or 919-733-4191 (Raleigh area only) to opt-out of electronic statements.
To access your monthly statement through ORBIT, follow these instructions:
How to Access Your Benefit Statement
Access your benefit statement through ORBIT by clicking on the “ORBIT” button from the "Retirement" drop-down menu above. You will be directed to the log-in page to register, or log-in if you’ve already registered. Once logged on to your personal ORBIT account, you may print out your statement.